Overview
This article is an overview of the current Help Desk Portal. LSPedia's support team works diligently to maintain customer satisfaction and that our SLA's are met. The main portions of this portal are the ticketing system, and the knowledgebase.
Submitting a Ticket
The ticketing system is a robust tool for ensuring that customer issues are resolved in a timely manner with proper communication. In the ticketing system you can.
- Submit a ticket
- If you have an issue a Support Engineer will respond, and be happy to assist
- We follow a strict SLA pertaining to our tickets
- Update a ticket
- Reply to a ticket to give updates on outstanding issues
- Change Severity level
- Add additional people to watch that ticket
- Support Engineers will keep in contact so that you know the status of your issue
- Close a ticket
- If an issue has been resolved you can issue your own closing of a ticket
- support will close the ticket
Here is a Scribe with steps to create a support ticket through our portal. You can also email us at support@lspedia.com
Viewing Knowledgebase Articles
Our support staff has created a number of Knowledgebase articles (KBs) with answers to common issues. We would love to know if you have any suggestions for future KB articles. Here is a brief scribe with instructions on how to access our KB's.